PROTECTION OF PERSONAL INFORMATION
This policy replaces the policy bearing the resolution number C.A. 17-70 and was adopted by the Board of Directors on April 20, 2022
Policy Objective
Centraide Outaouais is committed to protecting the confidentiality of your personal information. To this end, we respect the principles of the Donor Bill of Rights adopted by the Association of Fundraising Professionals and the United Way of America, among others. This policy describes the principles and practices we follow to protect personal information.
Scope of application
The policy applies to donors, volunteers, directors, employees, and any other person who provides personal information.
Definition
Personal information is information that explicitly identifies an individual or allows an individual to be contacted directly. Information generally collected by United Way Outaouais includes name, address, telephone number, email address, amount of donation, banking information or credit card numbers. All personal information is handled in accordance with this policy.
Use of personal information
Information of a personal nature may be provided to us through correspondence, online donations, subscription forms, meeting registration forms, or other forms of communication. This information may be recorded for the purpose of processing and receiving a donation, distributing a donation to another charity, acknowledging a contribution, registering for a meeting or other event, or responding to your inquiries.
Personal information may also be shared with other United Ways (Centraide) depending on the stated purpose for which you provide the information. This policy covers all personal information processed by Centraide Outaouais, whether you provide it to us directly or through generic application forms or processes that are our responsibility.
Centraide Outaouais will not transmit or exchange personal information with third parties, except in the following cases:
- We have the person’s permission to do so;
- The sharing of information is necessary to process a donation, such as a credit card transaction; or
- When required by law.
An individual may withdraw consent for the collection, use, or disclosure of his or her personal information at any time by contacting the Executive Director. We will comply with your request within a reasonable period and within the limits of the law.
Centraide Outaouais has put in place measures to respect the confidentiality of personal information and protects it with safeguards appropriate to the sensitivity of the information. Access to personal information is granted only to employees and volunteers of Centraide Outaouais whose duties require it in the context of activities carried out on behalf of Centraide Outaouais. In addition, Centraide Outaouais uses a specialized IT company that ensures network security with adequate and up-to-date firewalls.
In addition, Centraide Outaouais adheres to the Cadre déontologique des Centraide du Québec. This rigorous framework summarizes the values and rules of conduct that guide the actions of each Centraide in all its activities. It protects the dignity and rights of all persons affected by its activities. It also aims to maintain Centraide’s reputation for probity and integrity, and to preserve the bond of trust that it has built up with its community over the years.
When an individual uses our website, the website cannot collect email addresses unless the individual voluntarily chooses to provide it in the context of making a donation or requesting information. Donors making credit card transactions are connected to a secure payment server that meets industry standards. The Centraide Outaouais website uses cookies, but never for commercial purposes, and no personal information about users is collected.
Access to records containing personal information
All personal information is kept at the offices of United Way Outaouais at the address below. An individual has the right to know if we have any personal information about him or her, to access that information, and to verify its accuracy by contacting:
Cédric Tessier, interim Executive Director (Centraide Outaouais)
74 Montclair Blvd.
Gatineau (QC) J8Y 2E7
Telephone: 819 771-7751, ext. 236
Fax: 819 771-0301
tessierc@centraideoutaouais.com
or, in her absence, contact:
Carole Villeneuve, Assistant Executive Director (Centraide Outaouais)
74 Montclair Blvd.
Gatineau QC J8Y 2E7
Telephone: 819 771-7751, ext. 222
Fax: 819 771-0301
villeneuvec@centraideoutaouais.com
If an individual feels aggrieved or has concerns about the confidentiality of his or her information, he or she may file a privacy complaint with the Executive Director. Any complaints received will be investigated and appropriate action taken.
